Terms & Conditions
Last Updated October 13, 2026
These terms keep things clear between us. They cover how you can use our website, how bookings and payments work, participation in our in-person sessions, and the legal basics that apply when you engage The RESET Studio™ by Dr. Shahidrah Cowgill
Acceptance of these terms
These Terms of Service (“Terms”) govern your use of shahidrahcowgill.com and the wellbeing programs and services provided by The R.E.S.E.T Studio (“The R.E.S.E.T Studio” “we,” “us,” or “our”). By using our website or engaging our services, you agree to these Terms. If you are agreeing on behalf of an organization, you confirm that you are authorized to bind that organization.
2. Our Services
The RESET Studio™ provides live, human-led clinically informed restorative workplace wellbeing wellness experiences and educational programming designed primarily for healthcare professionals, healthcare teams, and organizations. Delivered online over Zoom or Microsoft Teams and onsite in Little Elm, TX with private team offerings scheduled across the Dallas-Fort Worth metroplex. Offerings include single sessions (Open Studio), Quarterly, Full Curriculum. The specific deliverables, dates, and fees for your engagement are set out in your quote, order confirmation, or master services agreement (MSA).
The RESET Studio™ experiences may incorporate guided movement, breathwork, nervous-system regulation practices, progressive muscle tension release, guided creative expression, reflective exercises, journaling, music, facilitated discussion, social connection, self-assessment tools, and other restorative wellness practices.
Programs may be offered:
in person at The RESET Studio™
onsite at an organization or private venue
virtually through platforms such as Zoom or Microsoft Teams
through employer-sponsored or educational partnerships
3. The RESET Studio™ Is Wellness, Not Therapy
Participation in The RESET Studio™ does not establish a therapist-client relationship, physician-patient relationship, or other clinical treatment relationship.
Although programs may be designed or facilitated by licensed mental health professionals and informed by clinical research, RESET experiences are wellness and educational services and are not psychotherapy, counseling, medical care, diagnosis, crisis intervention, or treatment for a mental health or medical condition.
Participation should not be used as a substitute for care from a licensed healthcare or mental health provider.
If you are already receiving counseling or other clinical services from Dr. Shahidrah Cowgill or another provider, your participation in a RESET wellness experience does not alter the terms of that separate clinical relationship.
4. Not Emergency or Crisis Services
The RESET Studio™ does not provide emergency or crisis services through its website, events, memberships, email, social media, or wellness programming.
If you are experiencing a medical or psychiatric emergency, believe you may harm yourself or another person, or require immediate assistance, contact 911, 988, or an appropriate emergency service or healthcare provider.
5. Participation and Personal Responsibility
The RESET Studio™ experiences are designed to be accessible and invitational. You are responsible for deciding whether an activity is appropriate for you.
Participants are encouraged to:
modify or decline movements or exercises as needed
pause whenever necessary
choose how much or how little they wish to share
communicate relevant accessibility needs in advance when possible
seek appropriate medical guidance when necessary
Sharing during reflective or group portions of an experience is voluntary.
You should not participate in physical activities that you believe could aggravate an injury, illness, pregnancy-related restriction, mobility concern, or other medical condition. Consult an appropriate healthcare provider if you are uncertain whether participation is appropriate for you.
6. No Guaranteed Outcomes
The RESET Studio™ is designed to provide opportunities for restoration, reflection, connection, stress regulation, self-awareness, and wellbeing.
Individual experiences and outcomes vary.
The RESET Studio™ does not guarantee that participation will prevent or resolve burnout, eliminate stress, improve a medical or mental health condition, improve employment performance, prevent turnover, or produce any particular personal, professional, organizational, or health outcome.
Research discussed on this website may support individual components or concepts incorporated into the The RESET Studio™ methodology. Unless expressly stated otherwise, such research should not be interpreted as evidence that the specific RESET Studio™ program itself has been clinically validated for a particular outcome.
To the fullest extent permitted by law, you assume the inherent risks of ordinary participation in our sessions, and you release Dr. Shahidrah Cowgill, The RESET Studio™, PsychMentors, LLC, and its affiliates. The from claims for injury or loss arising from those inherent risks and from ordinary negligence. This release does not apply to the extent the law does not allow it, including for gross negligence or willful misconduct, and nothing here limits any right that cannot be waived in advance under applicable law.
For onsite events, the host organization and the venue are responsible for the safety and suitability of the premises, including floors, walking routes, equipment, space, and access. The host organization is responsible for sharing relevant safety information with its participants, confirming each participant takes part voluntarily, and arranging any accommodations its participants need.
7. Registration and Payment
Registration is confirmed only after required registration information and payment have been received, unless other written arrangements have been made.
Prices are quoted in U.S. dollars and may change, except where a fixed price is confirmed in your order or MSA. Online purchases are processed securely through Clover. For qualifying engagements, invoicing on NET-30 terms is available on request. Organizations may be invoiced according to the payment terms stated in their proposal, service agreement, or invoice.You are responsible for any applicable taxes. Late payment may pause scheduled sessions until the account is current. Participants are responsible for providing accurate billing and contact information.
8. Open Studio Reservations
Open Studio capacity is intentionally limited. Registration reserves a space specifically for the participant and allows materials, food, supplies, and staffing to be prepared in advance.
Each participant must hold their own reservation unless otherwise specified.
Registrations may not be resold.
Cancellation and Transfers
Open Studio registrations are non-refundable however they may be transferred to another available Open Studio date within 90 days with 48 hours notice. Open Studio sessions are subject to availability. Participant substitutions may also be permitted with advance notice. No-shows and same-day cancellations are non-refundable and non-transferable.
9. Memberships
Quarterly RESET memberships provide access according to the specific membership purchased.
Unless otherwise stated:
Quarterly RESET includes three eligible Open Studio experiences during the applicable membership quarter
Memberships are personal to the purchaser and may not be shared or transferred unless specifically authorized.
Reservations remain subject to availability. Membership does not guarantee access to a particular date unless the participant has reserved that session.
Unused experiences expire at the end of the applicable membership term unless otherwise stated in writing.
Membership benefits, schedules, and offerings may evolve. Material changes affecting an existing paid membership will be communicated to members.
10.Packs, the Quarterly Reset, and the Full Curriculum
Class packs are delivered within the window described in your order. The Quarterly Reset is a one-quarter engagement of three live sessions. It does not renew automatically: programming for a following quarter begins only when you confirm it in writing or place a new order, and each quarter is invoiced on its own.
The Full R.E.S.E.T Studio Virtual Curriculum is a twelve-session engagement delivered on the cadence in your order, monthly across a year or weekly across a quarter. If you move from a single session to the Quarterly Reset or the Full Curriculum within 30 days, that session counts as the first one and you pay the difference.
If we ever offer a product that bills automatically, we will present its billing, renewal, and cancellation terms at checkout, and you will always be able to cancel by written notification
11. Private Team and Employer Programs
Private team experiences, The RESET Studio™ Healthcare Partner programs, onsite services, and customized organizational programs may be governed by a separate proposal, statement of work, service agreement, or Master Services Agreement.
If a written organizational agreement conflicts with these website Terms regarding the contracted services, the signed organizational agreement controls.
Program structure may vary based on:
team size
location
delivery format
schedule
organizational priorities
number of sessions
materials
food and hospitality requirements
travel
virtual reinforcement
The RESET Studio™ Life Inventory participation
12. Employer-Sponsored Participation
Participation in The RESET Studio™ should not be represented as psychotherapy, employee evaluation, fitness-for-duty assessment, or clinical treatment.
Unless expressly agreed otherwise, The RESET Studio™ does not provide employers with individual participants' private reflections, journal entries, creative work, individual Life Inventory responses, personal disclosures, or other identifiable wellness information.
Where organizational summaries or aggregate insights are offered, RESET may provide de-identified or aggregated themes and participation information consistent with the applicable program agreement.
Employers remain responsible for their own employment practices, workplace policies, staffing decisions, accommodations, employee benefits, workplace safety, and organizational conditions.
RESET is not intended to replace organizational responsibility for creating healthy working environments.
13. The RESET Studio™Life Inventory and Other Wellness Tools
The RESET Studio™ Life Inventory and related assessments, exercises, inventories, worksheets, and reflection tools are intended for wellness, educational, and self-reflective purposes.
They are not diagnostic instruments unless expressly identified otherwise.
Results should not be interpreted as a medical or mental health diagnosis or as a substitute for professional evaluation.
14. Creative Expression and Participant Work
Participants retain ownership of artwork and personal journal content they create during RESET experiences unless they voluntarily choose to leave or donate an item.
The RESET Studio™ may provide prompts, worksheets, exercises, templates, facilitation methods, and other proprietary materials to guide the experience. Participants may use these materials for their own personal purposes but may not reproduce, teach, publish, sell, distribute, or commercially exploit them without written permission.
15. Photography, Video, and Media
The RESET Studio™ will not assume permission to publicly use an identifiable participant's image, video, testimonial, artwork, or personal story merely because that person attends an experience.
When photography or recording is planned, participants will be informed and appropriate permission will be obtained.
Participants are asked to respect the privacy of others and should not photograph, record, livestream, or publicly share another participant's personal disclosures or identifiable information without that person's consent.
16. Group Privacy
The RESET Studio™ is not group therapy, and group participation does not create the same legal confidentiality relationship that exists in psychotherapy.
However, participants are expected to respect one another's privacy.
Stories, reflections, personal experiences, and sensitive information shared by another participant should remain within the experience unless that person gives permission for them to be shared.
Because The RESET Studio™ cannot control the actions of every participant, absolute confidentiality among attendees cannot be guaranteed.
17. Food and Allergies
Some in-person experiences include curated grazing, snacks, meals, or beverages.
Participants are responsible for notifying The RESET Studio™ of known food allergies or significant dietary restrictions in advance.
While reasonable efforts may be made to accommodate identified needs, The RESET Studio™ cannot guarantee an allergen-free environment or prevent cross-contact.
Participants with severe allergies should take appropriate precautions and determine whether participation is suitable for them.
18. Virtual Programs
Participants in virtual RESET sessions are responsible for:
having a suitable device and internet connection
joining from an environment appropriate for participation
protecting their own privacy when participating from home or work
using access links only for authorized participants
Virtual sessions may not be recorded, reproduced, distributed, or shared without written permission.
Technical interruptions outside The RESET Studio™ reasonable control do not necessarily entitle a participant or organization to a refund. Reasonable efforts will be made to reschedule or provide an appropriate alternative when significant disruptions prevent delivery.
19. Intellectual Property
The RESET Studio™, The RESET Method™, The RESET Studio™ Life Inventory, associated program names, curricula, written materials, assessments, graphics, exercises, presentations, videos, audio materials, website content, and other original content are protected intellectual property belonging to their respective owner(s).
No purchase or participation transfers ownership of RESET intellectual property.
Without prior written authorization, users and participants may not:
reproduce or distribute RESET materials
teach or facilitate the RESET Method
modify materials for commercial use
sell or sublicense RESET materials
record programs or trainings
use The RESET Studio™ branding in connection with another business or program
represent themselves as trained, certified, affiliated with, or authorized by The RESET Studio™
20. Website Content
Information provided on this website is for general educational and informational purposes.
We make reasonable efforts to keep information accurate and current, but schedules, availability, program elements, pricing, facilitators, locations, and other details may change.
We may update website content at any time.
21. Third-Party Services and Links
The website may contain links to third-party services, payment processors, scheduling platforms, video-conferencing platforms, forms, resources, or other websites.
The RESET Studio™ is not responsible for the content, availability, privacy practices, security, or policies of independently operated third-party services.
Use of those services may also be governed by their own terms and privacy policies.
22. Assumption of Risk
Participation in movement, breathing exercises, creative activities, group discussion, food service, and other wellness experiences involves ordinary risks.
By voluntarily participating, you acknowledge that you are responsible for monitoring your own physical and emotional comfort and for choosing whether to participate in any particular activity.
To the extent permitted by applicable law, you assume the ordinary risks associated with voluntary participation.
23. Limitation of Liability
To the fullest extent permitted by applicable law, The RESET Studio™, its owners, facilitators, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or voluntary participation in The RESET Studio™ wellness programming.
Nothing in these Terms is intended to waive liability that cannot legally be waived.
24. Respectful Participation
The RESET Studio™ is intended to provide a respectful and supportive environment.
We reserve the right to end or decline participation when conduct is unsafe, significantly disruptive, threatening, discriminatory, harassing, or materially interferes with the experience of others.
A participant removed for serious misconduct may not be entitled to a refund.
25. Accessibility
We want The RESET Studio™ experiences to be reasonably accessible.
Participants who require accommodations are encouraged to contact us before the scheduled experience so we can determine what accommodations can reasonably be provided within the program and location.
26. Changes or Cancellation by The RESET Studio™
Occasionally, an experience may need to be rescheduled, relocated, converted to another format, or canceled because of facilitator illness, severe weather, safety concerns, insufficient enrollment, facility issues, or circumstances beyond reasonable control.
When The RESET Studio™ cancels an event, registered participants will generally be offered a transfer, credit, rescheduled date, or refund as appropriate to the circumstances.
27. Privacy
Collection and use of personal information through this website are also governed by our Privacy Policy.
Participation in The RESET Studio™ Life Inventory wellness program does not automatically create a HIPAA-covered healthcare relationship. Where protected health information is created through a separate clinical relationship, that information is governed by the applicable clinical privacy practices and law.
28. Governing Law
These Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and any separate written agreement governing the service.
29. Updates to These Terms
We may update these Terms & Conditions as programs, services, policies, or legal requirements evolve.
The effective date at the top of this page will reflect the most recent revision.
Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
30. Contact
Questions about these Terms or The RESET Studio™ may be directed to:
The RESET Studio™
Dr. Shahidrah Cowgill
Little Elm, Texas
Website: shahidrahcowgill.com